Interactive Voice Response System (IVR)

Interactive Voice Response (IVR) is an automated telephone answering system that responds with a voice menu and allows the user to make choices and enter information via the keypad. IVR systems are widely used in call centers as well as a replacement for human switchboard operators. The system may also integrate CTI (Computer Telephony Integration), database, web services and fax response.

Compatible Platform  

• Windows 7, Windows 2008 R2, Windows 2012 R2
• Analog, T1, E1, VoIP
• ISDN, SS7

• IVRS can help you to handle customer questions more effectively.
• 7 x 24 Customer Service
• Service Automation by entering a command code or using Voice Recognition.
• Giving our online information by database integration and TTS technology
• Build on market leading component Dialogic and high-performance, robust engine Enhouse Interactive IVR Development Toolkit
• ExpertModule provides complete IVR features:
  • ExpertCallConsole: Graphical Monitor IVR line status
  • Net: Web based IVR Administration and Report tool
  • ExpertFlowEditor: Graphical from based call flow editing tool
  • ExpertAlert: Real time Email or SMS alert of system error

• Expert modules help users and programmers to enjoy skill-free control on system
• Update parameters easily
• Review system condition
• On-line help
• Un-interrupt services at all

Telephony Environments

• T1/E1
• Analog
• VoIP
• Station channels TDM
• ISDN (BRI/PRI)
• SS7

Speech Recognition

• Microsoft SAPI Automatic SpeechRecognition 5.1, 5.0
• Nuance Recognizer 9.0, 8.5
• Nuance OpenSpeech Recognizer 3.0
• Other speech recognition products compatible with Media Resource Control Protocol (MRCP) 2.0

Fax

• 4 kb/s (V.17)
• Echo cancellation
• Monitoring/broadcasting

Media

• Voice
• Fax
• Video

Text-to-Speech

• Microsoft SAPI 5.0
• Nuance RealSpeak 4.5, 4.0
• Other TTS products compatible with Media Resource Control Protocol (MRCP) 2.0

Conferencing

• Active talker status
• Individual volume control
• Echo cancellation
• Monitoring/broadcasting

Customer Reference

• HGC
• RTHK
• Hong Kong Public Hospitals
• Hong Kong Public Museums
• Hong Kong Government Departments
• Security Guard Companies
• Supermarket
• Macau CTM