Contact center is where your customers and frontline staff directly communicate, which means a vital platform to your business growth.
There are plenty of contact center solutions in the market – how much do you know about them? Which one suits your company most?
Join the seminar now & learn more about how a customized contact center can benefit to your business growth.
Event Details
| Date: | 11 August 2017 (Friday) |
| Time: | 2:30pm - 4:30pm |
| Venue: | Skype Experience Center |
| Address: | Unit I, 8/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, Kowloon |
| Language: | Cantonese with English Terminology |
| Admission: | FREE |
| Enquiry: | Ms. Angie Lo (2508 2132 / angie.lo@esi-asia.com) |
Event Highlights
Agenda
| 14:30 - 14:45 | Registration |
| 14:45 - 15:00 | Boost Customer Satisfaction: How a Modern & Compatible Contact Center Look Like? |
| by TK Leung, Solution Consultant, ESI | |
| 15:00 - 15:15 | All-in-One Contact Center Solution: Avaya IPOCC |
| by Mr. Andrew Yip, Senior Product Manager, ESI | |
| 15:15 - 15:35 | Live Demonstration on Avaya IPOCC |
| 15:35 - 15:45 | Break |
| 15:45 - 16:00 | Expand Skype for Business with Contact Center Solutions |
| by Mr. Keith Fong, Product Manager / R&D Team, ESI | |
| 16:00 - 16:20 | Live Demonstration on EICC |
| 16:20 - 16:35 | First Global CPaaS: Loved by developers. Built for business. |
| by Candy Lam, Presales Consultant, Nexmo, The Vonage API Platform | |
| 16:35 - 17:00 | Ask the Expert & Social Networking |
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