Contact center is where your customers and frontline staff directly communicate, which means a vital platform to your business growth.

There are plenty of contact center solutions in the market – how much do you know about them? Which one suits your company most?

Join the seminar now & learn more about how a customized contact center can benefit to your business growth.

Do you have workstations with multiple monitors, keyboards or mouse?

Do you have control room or monitoring platforms require high standard of security & operation efficiency?

WEY Technology, a Swiss company with 33 years of expertise, is here to provide customized solutions for trading floor, control centers, health care organizations and audiovisual environment such as lecture halls and conference rooms.

Join the seminar now & learn more about how WEY simplifies your hardware connection while increasing your operation performance.

ESI is pleased to participate in “Let Eat Go” City Orienteering Program, organized by PFB. This fundraising program aims to give participants an opportunity to feel and learn about Grassroots’ lives in Sham Shui Po, and to support hot meal services for the deprived groups of the public with their compassion.

Participants are required to plan their own route leading to a number of “Check Points” where they will scan QR Codes with their mobile devices to obtain information for completing checkpoint missions. Scores of each check point varies, depending on the distance of the checkpoint and difficulty of the missions. Any team, individual or family group which gets the highest score wins, whilst in the case of equal scores, the ones finished earliest wins. To win extra scores, participants are encouraged to bring food (canned food, oatmeal or rice) and carry them through their journey, after which the food will be distributed among the needy by PFB.

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IR LAUNCHES NEXT GENERATION PROGNOSIS UC ASSESSOR AS A CLOUD-BASED SERVICE; ADDS SUPPORT FOR MICROSOFT TEAMS

 

Simplifies Network Assessment Setup and Management, Improving Microsoft Skype for Business Deployment Success

 

ORLANDO, Fla., September 25, 2017 – IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced its automated unified communications (UC) network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by Microsoft and recommended in the Skype Operations Framework, Prognosis UC Assessor also now supports Microsoft Teams in addition to Microsoft Skype for Business.

 

A comprehensive network assessment is a critical component of any successful UC deployment. It ensures optimal user experience with voice, video, and virtual meeting solutions provided through Microsoft Skype for Business and Microsoft Teams. Prognosis UC Assessor will identify network quality and performance levels according to Microsoft minimum requirements, and will help troubleshoot and remediate identified problem areas across the entire network path.

 

“In the past, network assessments were a headache because set up was challenging and time-consuming,” said James Banach, Practice Development Lead at New Signature, a leading Microsoft partner. “IR Prognosis UC Assessor streamlines the assessment process, providing insights that make deployment or migration fast and easy. Its flexibility also allows us to test multiple locations and manage remotely, so that we can maximize the customer experiences that the transformative business solutions from Microsoft can provide.”

 

As a cloud-based service, the next generation Prognosis UC Assessor dramatically reduces assessment setup and remote management to a matter of minutes, providing network performance insights immediately for customers and partner managed services. Management is done from anywhere through a single online dashboard, allowing remote control of all assessment tests while aggregating results across all individual assessment tests. In addition, Prognosis UC Assessor allows organizations to assess and test internal networks between locations, up to Skype for Business Online in Office 365, and any or all combinations with pass/fail ratings according to Skype for Business published minimum performance levels.

 

“Organizations are investing in cloud-based UC solutions from companies like Microsoft because of their ability to support digital transformation within a business,” said John Merakovsky, CEO at IR. “Though, if networks are not properly assessed, user experience of voice, video and virtual meetings can suffer, which in turn can hamper digital transformation efforts. The next generation of Prognosis UC Assessor is delivered from the cloud, cutting down assessment set up time. With the addition of support for Microsoft Teams, organizations can ensure smooth migration or deployment.”

 

Prognosis UC Assessor is available now, and more information on the new cloud-based service can be found here on the IR website.

 

IR will also be exhibiting Prognosis UC Assessor at booth #2057 at Microsoft Ignite at the Orange County Convention Center in Orlando, Fla., September 25-28, 2017.

 

About IR

IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com

Cloud Expo Asia, one of the biggest IT events will be held on  24-25 May 2017 at HKCEC, Hong Kong. Most of the major IT vendors in North Asia will be showcasing their products and solutions in 3 main streams: Data Centre World, Cloud Security and Internet of Things.

ESi is going to host The Unified Communication Zone, showing you the latest UC insights by showcasing high-performance collaboration systems and cloud services on Microsoft Skype for Business. You will see products and solutions from our alliance partners, AudioCodes, Logitech, Plantronics and SOS, offering visitors an all-rounded UC experience – Skype for Business and PBX connection, audio and video conference and mobile device security.

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UC Zone Sponsors

Microsoft Tech Summit 2017, one of the biggest IT events in Hong Kong annually, attracted over 1500 IT professionals and developers to discuss the latest developments in cloud computing and IT infrastrucutre and how these can be key drivers underpinning digital transformation within enterprises.

ESi is the Diamond Sponsor and showcases our unified communication technology on the 4th floor of HKCEC together with our valued vendors, AudioCodes, Logitech, NICE and Plantronics. Come and visit our booth to learn more on the latest UC&C products or solutions!

If you want to integrate Skype for Business & Avaya / Cisco (or any other PBX) co-existing leverages direct SIP or TDM connectivity and keeps user experience and connection features between PABX and Skype for Business. Phase-to-phase migration is allowed for simplified engineering tasks.

Key Features of Express Call Router:

Voicemail Server  //  IP-Phone Provisioning  //  Account code  //  Call Detail Reporter  //  IVR (hotline service 4 port)  //  SBC/TDM Call Routing

Join the seminar now & learn more about Express Call Router!

We are pleased to be one of the joint sponsors with Revolabs in Learning and Teaching Expo 2016. It is Asia’s leading education show attracting an audience of over 9,000 buyers and educators from both government and international schools.

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Skype for Business mobility lets you communicate and collaborate with anyone, anywhere, on any device, on the go – including voice and video over wireless, rich presence, instant messaging, meetings and calling features from a single, easy-to-use interface available on Windows PCs, Windows Phone, iOS, and Android smartphones or tablets.

We insist setting high standard of transmission security even in the mobile environment. Microsoft Enterprise Mobility Suite (EMS) guards your data from attacks on multiple levels using identity-driven security innovations. Productivity and flexibility without compromise.

In this workshop, we aim to demonstrate and allow you to experience DIFFERENT collaboration scenarios WITHOUT geographic boundary or risking company security using market leading UC solutions and devices from IR Prognosis, Microsoft, Plantronics and SOS Group.

Solution Partners:

Boost your workforce productivity with a next-generation unified communications solution. With the new Office 365 E5 plan and Skype for Business, enterprise can now combine audio, video and web meeting seamlessly on one platform and enjoy better user experience. With Skype for Business voice, video and meetings capabilities, including Microsoft Cloud PBX, users can make, receive and transfer calls from mobile, tablets and PCs anywhere anytime.

In this seminar, you will know more about:
– How to deploy Unified Communications with minimum investment?
– How to maximize the conferencing experience from Office 365?
– How to enable mobility with security and control?

Join us in the Modern Workplace Seminar to learn how to boost workforce productivity with the next generation unified communications and collaboration tools of Office 365.

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Technology has transformed the way people work. It also enables more efficient collaboration and faster decision-making which is critical to business success.

Instead of over-consuming resources on setting up a complicated and expensive conference system from standalone hardware and software with doubt of its efficiency, simplifying to a cost-effective total solution with just a few clicks to workplace collaboration would be a better choice.

In this workshop, we aim to demonstrate how ONE collaboration system can fit in DIFFERENT conferencing scenarios such as ad-hoc meeting, regional broadcast, press conference, BYOD etc. using Skype for Business and marketing leading conference devices from InFocus, Polycom and Revolabs.

Solution Partners:

Cybersecurity is no longer just an IT or data centre problem – it has become a key business concern. Studies have found that attackers reside within a network an average of eight months before they are even detected. In this workshop, experts from Microsoft and SOS will demonstrate the latest tools and technologies to combat cybersecurity threats.

Technology has transformed the way people work. It also enables more efficient collaboration and faster decision-making which is critical to business success. In this workshop, we will cooperate with HGC to demonstrate how enterprises can enjoy audio, video, web meeting and instant messaging on a single integrated platform and allows users to make, receive and transfer calls from mobile devices and PCs anywhere anytime.

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ESi is delighted to be one of the Silver Sponsors in Microsoft Channel Kick-off this year – the largest and most informative annual partner event in Hong Kong.

This year, Microsoft will empower partners with Digital Transformation, focusing on differentiating their business, modernizing marketing and sales efforts, optimizing operations and delivering customer lifetime value. All new and existing partners are most welcome.

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MSX // Financial Services is a technology solution showcase organized by Microsoft and is geared towards the financial services industry. Featuring keynote speakers, live demos, solution showcase and interactive conversations, the event will explore trends, disruptive technology as well as other hot topics impacting the financial services landscape.

Executives and business decision makers in the financial services industry, covering banking, securities and insurance sectors who are looking for innovative solutions to deliver exceptional customer experience through digital transformation.

ESi is pleased to be one of the exhibitors and guest speakers on the day. At our showcase, we will demonstrate We Can Chat and Video Kiosk solutions which are developmed by ESi for Skype for Business Integration with All Instant Messenger Platforms.

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Business today happens on-the-go. Your workforce needs to be productive and connected – wherever they are, on whatever device they carry. Microsoft offers a complete platform for delivering mobility and remote access solutions to worldwide enterprises, whether on-premises or in the cloud.

Learn how solutions from Microsoft will allow you and your employees to access your work and connect with your colleagues or customers from anywhere.

To power your solutions in the cloud and increase productivity, we can help you find the right solution with products like Skype for Business Cloud PABX and Microsoft Office 365.

The Skype for Business Cloud PABX call management system enables you to use Skype for Business and either your company’s existing phone lines or the Skype for Business PSTN Calling service for inbound and outbound calls. With Cloud PBX, end users can use Skype for Business to complete basic tasks such as placing, receiving, transferring, and muting or unmuting calls, from nearly anywhere with internet access. Even better, you are now able to build Cloud PABX with multiple deployment options and take the benefits of SIP Trunking to empower your solutions.

WORK MORE EFFICIENTLY, BE MORE INNOVATIVE, AND BUILD BUSINESS FASTER.

Find an idea you like? We can help make it reality. Join our seminar to learn more about these advanced features and benefits.

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Cloud Expo Asia, Hong Kong is North Asia’s compelling ‘how to’ event for businesses and public sector organisations – big and small – seeking to harness the power of the cloud. The event located in Hong Kong at AsiaWorld-Expo, Hong Kong on the 18th and 19th May 2016 will be uniting the region’s leading suppliers, manufacturers, investors, industry leaders and visionaries in cloud technology for the very first time.

Cloud Expo Asia showcases a leading international exhibition of over 100 suppliers and an enviable line-up of 200 speakers, including dozens of case-studies from organisations just like yours who have faced – and overcome – similar challenges, and who are already deriving measurable benefits from cloud technology and services.​ For more details, please visit OFFICIAL WEBSITE.

ESi is pleased to be the exhibitor and we sincerely invite you to join us on Booth C16 & E37. At Booth No. E37, we will demonstrate All-in-one Avaya Cloud PABX Solution. Meanwhile, Booth No. C16 will show Microsoft Office365 Cloud Solutions with our partners SOS and Transware.

The 2-day event is enjoyable with social networking and knowledge sharing. To view the event highlights of Booth C16, please visit HERE. For Booth E37, please click HERE.

Connect your teams with the experience they love, in the Office applications they use every day. Now, with Skype for Business you can simplify your infrastructure with one platform for calling, conferencing, video, and sharing.

Work like you are all in one room, even when you are not. From collaborative team sessions to large broadcasts or dialing into a conference using your phone, Skype for Business is designed for all your meeting needs.

Skype for Business Cloud PABX enables you to use Skype for Business to integrate with your company’s existing phone lines for inbound and outbound calls. With Cloud PABX, end users can use Skype for Business to achieve unified communications and complete basic tasks such as placing, receiving, transferring, and muting or unmuting calls, from nearly anywhere with Internet access. Even better, HPE Just Right IT is all about increasing the productivity of business of all sizes. Flex Solutions with Skype for business are the answer. Flex your business muscle, whatever your size.

For event highlights, please click HERE.

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Calling the question: What roles do you and your IT operation team play in today’s cloud-first world? Should you start looking for new jobs? What insight do you need to excel in your role?

Find out the answer here, with our worldwide experts in Microsoft’s Enterprise Services Symposium. We are going to feature the key theme on “Cloud Operation Excellence Unmasked: Platform, Tools & Support”. Join us and learn about the essential priorities in a Cloud and Mobile world, with Microsoft-exclusive tips & tricks.

The Symposium is recommended for IT Decision Makers and IT Pros with priorities on moving operations to cloud or managing operations on cloud. This opportunity is definitely not to be missed! See you at the Symposium!

Register Now

• Going to Hybrid: guidelines & notes from the field
• Real world Azure monitoring
• Deep-dive on Azure Operation Management Suite
• Managing the rapidly changing Office 365 world
• Microsoft Premier support for Azure & Office 365
• SQL on Azure: Managing security has never been that easy
• Achieving enterprise communication with Cloud PABX: the beauty, why & how

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Boost your workforce productivity with a next-generation unified communication solution. With new Office 365 E5 and Skype for Business you can now combine audio, video and web meetings seamlessly on one platform and in one connected user experience.

Now everyone can enjoy quality voice and high definition video conferencing on a range of devices. With Skype for Business voice, video and meetings capabilities, including our Cloud PBX, users can make, receive and transfer calls from mobiles, tablets and PCs from nearly anywhere.

Join Microsoft and HGC to learn how this next generation of communications can enhance your workforce productivity.

Please click HERE to view more event highlights.

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Empower your business to address the top concerns for IT executives in the boardroom. Join us to learn how Microsoft and our security and cloud strategic partner Cisco can help address your top IT agenda, while valued partners such as ESi, Hutchison Global Communications and more will also provide overview on solutions that solve your business and IT needs.

• Cybersecurity has now moved up from an IT and datacenter worry to a top business concern. Studies have found that attackers reside within a network an average of eight months before they are even detected. Come hear about the progress at Microsoft Digital Crimes Unit and the legal team, followed by Microsoft and Cisco’s technical team’s demonstration on the latest tools and technologies to combat cybersecurity threats.

• Hybrid cloud adoption has surged, and more businesses are looking to cloud for a flexible, scalable IT infrastructure while keeping their existing datacenter investments. Listen to Microsoft and Cisco’s joint cloud strategies which help businesses realize the optimal benefits of deploying hybrid cloud, while Red Hat and SI partners such as OneAsia, Macroview, KBQuest to share their experience on building an intelligent cloud that is open, secure, and incorporates familiar technologies.

• Collaborative workforce is what makes great teams. Enable your teams with Office 365 and have a single platform for calling, conferencing, video and sharing. Combined with the new Office 2016 apps, get the most comprehensive and secure cloud productivity.

ESi is pleased to be one of the supporting partners for this event, we delivered the latest universal solutions and technologies regarding Skype for Business to attendees.

To view event highlights, please click HERE.

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Mobility in the workplace empowers people to collaborate more with team members and be more responsive to customers, resulting in a competitive advantage. Even better, it’s now more cost effective than ever before.

Avaya Engagement Seminar: Business Anywhere – Productivity on-the-go was held on 17 March 2016 to demonstrate how enhanced Avaya Products can allow people to be more accessible and productive while on the move and add valud to thriving business.

VIDEO, VIDEO & COLLABORATION ANYWHERE – TAKE THE MEETING WITH YOU

Easy to deploy, use and secure, the Avaya one-X® Mobile clients, which is available across popular platforms such as Apple iOS, Google Android, and Blackberry, helps enterprises maintain business continuity and lower expenses by delivering UC applications and services to mobile users. The room-based, desktop and mobile Video Collaboration Solution for IP Office™ and Avaya Aura® Communication Manager enable anyone – inside or outside your company – to join your virtual meeting room using any device, from any location, moderate or participate in a meeting, share content, discuss, and make decisions.

To view event highlights, please click HERE.

To mark the 25th Anniversary of Microsoft Hong Kong, Microsoft offered the local IT community a one-off special Microsoft Cloud Roadshow with a strong lineup of international experts. Held on March 10-11 at the Hong Kong Convention and Exhibition Centre, the Cloud Roadshow is their largest event to date for IT Professionals this year. This free two-day technical training event for IT professionals and developers provided valuable insights and best practices directly from the experts who build and run the cloud services across Office 365, Microsoft Azure, Windows 10 and more.

The event brought top engineers from Redmond to cities around the world. Expert tips and techniques were shared, with over 80 technical training sessions covering Productivity, Security, Networking, Big data, Storage, Unified communications,  Identity, Web, Mobile, Collaboration, Hybrid Cloud etc.

During the 2-day Cloud Roadshow, ESi is pleased to be the Gold Sponsor of the event, co-sponsoring with AudioCodes, Jabra and HPE in the booth exhibition. Located at Hall 5F, Level 5, Booth B3, we delivered the latest solutions and technologies regarding Complete Skype for Business Cloud PABX to attendees.

To view the event highlights, please visit HERE.

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ESi is proud to announce that Microsoft has chosen to honor our experience, profession, and dedication to customer satisfaction by giving us Enterprise Social Partner of the Year 2015 Award at Microsoft Annual Channel Kick-off 2015.

Customer success and satisfaction is our goal. To keep you stay abreast on the latest Skype for Business devices options, Microsoft and ESi are going to host a workshop – Device Enhancement for Skype for Business on 30 October 2015 (Friday) to highlight how you can empower Skype for Business through the best optimized devices.

Experience Skype for Business firsthand and see how the new client experience, new server release, and updates to the service in Skype for Business will help your organization work smarter, anywhere. Learn about Microsoft’s vision for communications including updates on roadmap, investments and devices that will help transform & enhance your enterprise collaboration. Join Us Now!

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The best of Skype and the best of Lync have come together to create Skype for Business as the new era of enterprise-ready UC platform. Forward thinking, innovative business leaders are leveraging mobility solutions to transform the way they do business, and connect with customers in faster and more efficient ways in this new mobile world.
Under a comfortable environment with light fare and fine wine, you will be inspired by the power of this innovative product and learn about Microsoft’s vision for communications including updates on roadmap and investments that will help transform your enterprise collaboration and mobility.

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