{"id":1,"date":"2025-02-27T08:55:20","date_gmt":"2025-02-27T08:55:20","guid":{"rendered":"https:\/\/esi-wp-dev.technine.com.hk\/?p=1"},"modified":"2025-06-09T15:54:06","modified_gmt":"2025-06-09T07:54:06","slug":"quality-management-in-the-age-of-ai-and-big-data-hassle-free-to-migrate-out-eol-logging-system","status":"publish","type":"post","link":"https:\/\/esi-asia.com\/cn\/quality-management-in-the-age-of-ai-and-big-data-hassle-free-to-migrate-out-eol-logging-system\/","title":{"rendered":"Quality Management in the Age of AI and Big Data, Hassle Free to Migrate Out EOL Logging System"},"content":{"rendered":"<div class=\"row\"  id=\"row-1738843726\">\n\n\n\t<div id=\"col-1595070723\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 3% 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 24px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/calendar_8181895-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/calendar_8181895-300x300.png 300w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/calendar_8181895-150x150.png 150w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/calendar_8181895.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>27 October 2023, Friday<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 3% 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 24px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/clock_13398105-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/clock_13398105-300x300.png 300w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/clock_13398105-150x150.png 150w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/clock_13398105.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>2:15pm &#8211; 4:30pm (Registration starts at 2:15pm)<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 3% 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 24px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/location_4227472-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/location_4227472-300x300.png 300w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/location_4227472-150x150.png 150w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/location_4227472.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>Smart Office x Teams Experience Center<br>Unit 1, 8\/F, MG Tower, 133 Hoi Bun Road, Kwun Tong, HK<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-left text-left\"  style=\"margin:0px 0px 3% 0px;\">\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 24px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/translate_8793979-300x300.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/translate_8793979-300x300.png 300w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/translate_8793979-150x150.png 150w, https:\/\/esi-asia.com\/wp-content\/uploads\/2025\/02\/translate_8793979.png 512w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\n<p>Putonghua\/Cantonese<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-1949522044\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1949522044 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h2><span style=\"color: #00aae7;\">Overview<\/span><\/h2>\n<p>With the vast application of Al Technologies, Cloud Data Integration, Contact Center Customer Experiences shifts to a continuous evolution that brings Digital Channels and Al to improve Efficiency, Coverage as well as Quality. Today customer contact center is operating and managing with various data sources. VoiceCyber offers solution to log, centralize manage, monitor, analysis, report and react.<br>It is hassle free when migrating out from other brands (Nice, Red Box, Verint&#8230;), VoiceCyber offers data migration services as one system with compliances supports.<\/p>\n<div class=\"row\"  id=\"row-124063137\">\n\n\n\t<div id=\"col-1782103275\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h2><span style=\"color: #00aae7;\">Run Down<\/span><\/h2>\n<p>2:15pm Registration<\/p>\n<p>2:45pm Welcome speech by ESi<\/p>\n<p>3:00pm Presentation + Demo by VoiceCyber<\/p>\n<p>4:00pm Q &amp; A<\/p>\n<p>4:15pm Social Networking<\/p>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1782103275 > .col-inner {\n  padding: 5% 5% 3% 5%;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1098070416\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1098070416 > .col-inner {\n  padding: 5% 5% 0px 5%;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1768202885\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(244, 244, 244);\" >\n\t\t\t\n\t\t\t\n\n<h1>Register Now<\/h1>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2402-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2402\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/cn\/wp-json\/wp\/v2\/posts\/1#wpcf7-f2402-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/cn\/wp-json\/wp\/v2\/posts\/1#wpcf7-f2402-o1\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2402\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.4\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2402-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_cf7a__language\" value=\"qRxXjYEf6lYmwp8QmPmFcQ==\" \/>\n<input type=\"hidden\" name=\"_cf7a__timestamp\" value=\"OpbZTrORXpBy61C9oE\/iEQ==\" \/>\n<input type=\"hidden\" name=\"_cf7a_version\" value=\"1.0\" \/>\n<input type=\"hidden\" name=\"_cf7a_address\" value=\"fE0Dx4vuQ4R4Jq5gZFHAGQ==\" \/>\n<input type=\"hidden\" name=\"_cf7a_referer\" value=\"qRxXjYEf6lYmwp8QmPmFcQ==\" \/>\n<input type=\"hidden\" name=\"_cf7a_protocol\" value=\"cAN9IQdhjzMnZNqe5mCnnA==\" \/>\n<input type=\"hidden\" name=\"_cf7a_bot_fingerprint\" value=\"OpbZTrORXpBy61C9oE\/iEQ==\" \/>\n<input type=\"hidden\" name=\"_cf7a_bot_fingerprint_extras\" value=\"\" \/>\n<\/div>\n<p><span id=\"wpcf7-69b3bde72a7e7-wrapper\" class=\"wpcf7-form-control-wrap honeypot-385-wrap\" style=\"display:none !important; visibility:hidden !important;\"><input type=\"hidden\" name=\"honeypot-385-time-start\" value=\"1773387239\"><input type=\"hidden\" name=\"honeypot-385-time-check\" value=\"10\"><label for=\"wpcf7-69b3bde72a7e7-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-69b3bde72a7e7-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-385\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><input type=\"text\" name=\"address\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span>\n<\/p>\n<p><label> First Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><input type=\"text\" name=\"zip\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span> <\/label>\n<\/p>\n<p><label> Last Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><input type=\"text\" name=\"town\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span> <\/label>\n<\/p>\n<p><label> Business Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"business-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"business-Email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"business-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Mobile \/ Fixed Line*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-664\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-664\" \/><\/span> <\/label>\n<\/p>\n<p><label> Industry*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Industry-141\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Industry-141\"><option value=\"1. Architecture \/ Construction \/ Property\">1. Architecture \/ Construction \/ Property<\/option><option value=\"2. Finance \/ Securities \/ Insurance\">2. Finance \/ Securities \/ Insurance<\/option><option value=\"3. Government \/ Utility \/ NGO \/ NPO \/ Education\">3. Government \/ Utility \/ NGO \/ NPO \/ Education<\/option><option value=\"4. Health Care &amp; Medical\">4. Health Care &amp; Medical<\/option><option value=\"5. Logistics \/ Shipping \/ Freight Forwarder\">5. Logistics \/ Shipping \/ Freight Forwarder<\/option><option value=\"6. Media \/ Marketing \/ Entertainment\">6. Media \/ Marketing \/ Entertainment<\/option><option value=\"7. Professional Services, e.g. Law Firm \/ Audit &amp; Accounting Firm \/ Outsourcing \/ Security Guard\">7. Professional Services, e.g. Law Firm \/ Audit &amp; Accounting Firm \/ Outsourcing \/ Security Guard<\/option><option value=\"8. Retail \/ Hospitality \/ Food &amp; Beverage\">8. Retail \/ Hospitality \/ Food &amp; Beverage<\/option><option value=\"9. Technology\">9. Technology<\/option><option value=\"10. Trading\/Manufacturing\">10. Trading\/Manufacturing<\/option><option value=\"11. Others\">11. Others<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Company Name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Company-Name-621\"><input type=\"text\" name=\"ship-address\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Company-Name-621\" \/><\/span><\/label>\n<\/p>\n<p><label> Company Size*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Company-Size-132\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Company-Size-132\"><option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\"1000+\">1000+<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Job Title*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"Job-Title-839\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Job-Title-839\" \/><\/span> <\/label>\n<\/p>\n<p><label>ESI ASIA is committed to protecting and respecting your privacy, and we'll only use your personal information to administer your account and provide the products and services you've requested from us. From time to time, we would like to contact you about our products, services, and other content that may interest you. <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p>\n<p><input type=\"hidden\" name=\"contact_form_7_recaptcha\" value=\"g-recaptcha-uknsYoJ4qzIpSZs\" class=\"g-recaptcha-explicit-id\"><div id=\"g-recaptcha-uknsYoJ4qzIpSZs\"><\/div><span class=\"wpcf7-form-control-wrap g-recaptcha-explicit\" data-sitekey=\"6Lcsoz8rAAAAAB8kBfNZikdZbfFWaCnOUFBiGLHT\"><\/span>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"cn\"\/><\/form>\n<\/div>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1768202885 > .col-inner {\n  padding: 10% 10% 5% 10%;\n  border-radius: 10px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":2586,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-1","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-events"],"_links":{"self":[{"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/posts\/1","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/comments?post=1"}],"version-history":[{"count":18,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/posts\/1\/revisions"}],"predecessor-version":[{"id":3465,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/posts\/1\/revisions\/3465"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/media\/2586"}],"wp:attachment":[{"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/media?parent=1"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/categories?post=1"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esi-asia.com\/cn\/wp-json\/wp\/v2\/tags?post=1"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}