CRM Integration
The most valuable parts to enhance process efficiency and make the staff seamlessly acquire the customer information when customer calls in
Integration of business application such as CRM and ERP is the vital parts of CEBP, and which is the most valuable parts to enhance process efficiency and make the staff seamlessly acquire the customer information when customer calls in. ESI provide CRM Integration to combine your existing business application to your existing telephone system or start from stretch which help to drive your sales, customer service and marketing team’s success.
- Provide Pop up screen when call arrival
- Acquire customer information from backend database based on caller telephone number
- Seamlessly acquire customer data to/from 3rd party business application
- Transfer call context data another agent during call transfer
- Avaya
- Microsoft Skype for business
- Microsoft Lync 2013
- Microsoft Lync 2010
