Interactive Voice Response System (IVR)
An automated telephone answering system that responds with a voice menu and allows the user to make choices and enter information via the keypad
Interactive Voice Response (IVR) is an automated telephone answering system that responds with a voice menu and allows the user to make choices and enter information via the keypad. IVR systems are widely used in call centers as well as a replacement for human switchboard operators. The system may also integrate CTI (Computer Telephony Integration), database, web services and fax response.
Compatible Platform
- Windows 7, Windows 2008 R2, Windows 2012 R2
- Analog, T1, E1, VoIP
- ISDN, SS7
- IVRS can help you to handle customer questions more effectively.
- 7 x 24 Customer Service
- Service Automation by entering a command code or using Voice Recognition.
- Giving our online information by database integration and TTS technology
- Build on market leading component Dialogic and high-performance, robust engine Enhouse Interactive IVR Development Toolkit
- ExpertModule provides complete IVR features:
- ExpertCallConsole: Graphical Monitor IVR line status
- Net: Web based IVR Administration and Report tool
- ExpertFlowEditor: Graphical from based call flow editing tool
- ExpertAlert: Real time Email or SMS alert of system error
- Expert modules help users and programmers to enjoy skill-free control on system
- Update parameters easily
- Review system condition
- On-line help
- Un-interrupt services at all
Telephony Environments
- T1/E1
- Analog
- VoIP
- Station channels TDM
- ISDN (BRI/PRI)
- SS7
Speech Recognition
- Microsoft SAPI Automatic SpeechRecognition 5.1, 5.0
- Nuance Recognizer 9.0, 8.5
- Nuance OpenSpeech Recognizer 3.0
- Other speech recognition products compatible with Media Resource Control Protocol (MRCP) 2.0
Fax
- 4 kb/s (V.17)
- Echo cancellation
- Monitoring/broadcasting
Media
- Voice
- Fax
- Video
Text-to-Speech
- Microsoft SAPI 5.0
- Nuance RealSpeak 4.5, 4.0
- Other TTS products compatible with Media Resource Control Protocol (MRCP) 2.0
Conferencing
- Active talker status
- Individual volume control
- Echo cancellation
- Monitoring/broadcasting
Customer Reference
- HGC
- RTHK
- Hong Kong Public Hospitals
- Hong Kong Public Museums
- Hong Kong Government Departments
- Security Guard Companies
- Supermarket
- Macau CTM
