Management Application: SEM (Session Experience Manager)
Session Experience Manager – Optimize Your Voice Quality
AudioCodes Session Experience Manager (SEM) is an intelligent analysis tool that quickly isolates and remediates real time problems over a VoIP eco system, comprised of Microsoft Lync and AudioCodes One Voice integrated solution. SEM provides end-to-end monitoring and troubleshooting for the entire Lync voice network. By leveraging SEM, IT managers and administrators of hosted and managed services can quickly identify, fix and prevent issues that can affect Lync users’ voice experience.
- Graphical, real-time snapshot of your entire VoIP network’s quality, enabling you to identify quality issues
- Intuitive, drill-down interface for quick identification of problems
- End-to-end monitoring and troubleshooting for the entire Lync voice network
- View all devices and the links between them in sorted lists with associated voice quality metrics, enabling accurate root cause analysis and effective troubleshooting
- Users’ view measuring satisfaction from voice network performance
- Available both as a hardware-based product or as software running on a VMWare Virtual platform
- Available both as a hardware-based product or as software running on VMWare and HyperV Virtual platforms
- SEM promptly detects and reports potential quality issues, preventing downtime and costly repairs
- Valuable time-based statistics help plan network capacity
- No additional network equipment (e.g. specialist probes) required
- Provides SLA assurance for cloud-based and hosted communications service providers
- Provides immediate root cause analysis of problems in real time, generating improved ROI from the VoIP network
| Call rating measured metrics | Mean Opinion Score (MOS) (as specified by ITU-T recommendation P.800) Jitter Packet Loss Delay (or Latency) Echo |
| Call quality alerts | Three sensitivity zones (green, yellow and red) configurable per media port group. Defaults available |
| Supported devices and server | AudioCodes SBCs, Media Gateways and Lync front-end devices, probe the network. No need for external dedicated probes. |
| Network topology | Entire network Selected devices Selected links Per time selection |
| Call details | Call lists (per device/link) Extensive voice quality details |
| Call trend statistics | Performance Call quality Utilization Graphical statistics of trends over time |
| Alarms | Alarms from devices, activated upon user-defined thresholds Active alarms History alarms Alarm details in both active and historical views Search entire alarm table for any data string |
| Reports | Network (per device/link) Trends Top Users |
| Users | Connection to the Active Directory End users’ satisfaction list End users’ satisfaction dashboard Contact end users directly from SEM |
| Supported platforms | HP DL360p G8, VMware, Hyper-V |
| Supported Lync platforms | Lync 2013, Monitoring SQL DB, Active Directory (LDAP) |
IGATE – Voice Quality Monitoring with AudioCodes Session Experience Manager (SEM) – Case Study
Real-time Voice Quality Monitoring for a Global IT Company
