Skype for Business

Monitoring and

Troubleshooting

Achieve network readiness, deployment, consumption, speedy adoption and ROI with a quality user experience by monitoring and troubleshooting Skype for Business online and on-premises.

Overview

Skype for Business Network Assessment & Online Troubleshooting

Prognosis, an IT Pro Tools certified solution helps you manage Skype for Business Network Assessment, Deployment, Consumption, Adoption & achieve Customer Satisfaction.

Skype for Business has become a Top-3 global telephony provider. So it’s no surprise many organizations are either evaluating or deploying it.

But what will success look like and how can you measure it? This is where Prognosis enterprise performance management for Skype for Business online and on-premises excels.

Skype for Business Performance management

Managing the performance of your UC systems doesn’t have to hard. But it often is. That’s where we come in. IR Prognosis monitors all your UC systems; multiple vendors, SBCs, networks, and more in one view.

Features

Network monitoring and assessment

To help prepare organizations to move to Office 365 and Skype for Business Online, Prognosis combines automated network readiness assessment and testing, with deep troubleshooting capabilities to identify and resolve network capacity and capability problems in prospective Skype for Business environments; cloud and on-premises versions.

Deployment

Manage your migration and increase your network IQ with cloud-based testing capabilities. Avoid IT headaches that come with increased complexity by simulating user and customer interactions to predict and manage the escalation of complex UC sessions.

Consumption

Gain ever-deeper insight into how users are consuming new UC features. Measure the number of IM sessions and Skype for Business calls, document-sharing and video conferencing so you can provision your network to ensure a quality Skype for Business user experience both in the cloud and on-premises.

Adoption

Expand the reach of universal communications to securely communicate with users, customers, partners and suppliers inside and outside your firewall.

Customer Satisfaction

Make a real difference to people through delivery of rich compelling universal communications. Propel adoption and ROI with satisfied customers.

Call quality troubleshooting

Prognosis troubleshoots Skype for Business call quality issues throughout the entire eco-system and network across cloud, on-premises and hybrid environments. Proactive analysis and root cause identification of poor call quality metrics such as latency, jitter, packet loss and MOS. Quick and easy troubleshooting means faster resolution time and higher user satisfaction.

Proactive monitoring and alerting

Take control of your Skype for Business environment through proactive alerting: be aware sooner, respond faster, solve UC performance issues before they become customer facing. Ensure small problems don’t become big ones. Proactive alerts ensure you meet SLAs.

Reporting and analytics

Reporting is great. But what’s even better is getting actionable insights from complex information. Predicting the future. Robots making automatic decisions.

Descriptive analytics, real-time analytics, predictive, prescriptive, cognitive – when it comes to UC diagnostic analytics we cover all bases.

Assessment and testing

You wouldn’t get on an airplane that hadn’t been properly tested. Would you be willing to risk your business on an untested system?

Every second you talk to your customers counts, don’t lose any through a broken system. Testing shines a light on what’s fallen through the cracks.

Network assessment spells out your network capacity, bandwidth, priorities and rerouting paths, meaning you can prove benchmarks and pinpoint weak points.