Avaya Aura CM
Overview
Avaya Aura Communication Manager is a comprehensive telephony application that serves as the core of Avaya’s unified communications solutions. It integrates voice, video, messaging, and mobility features into a single platform, enabling organizations to enhance collaboration, improve customer engagement, and streamline operations. Essentially, it’s the powerhouse that drives efficient and effective communication within enterprises.
Key Features
Unified Communications Integration
Brings together voice, video, messaging, and conferencing into one cohesive system for a streamlined user experience.
Advanced Call Management
Includes intelligent call routing, queuing, and handling capabilities to ensure efficient communication workflows.
Mobility Support
Empowers employees to stay connected from any location using various devices, supporting remote and mobile workforces.
Open Standards and APIs
Allows for customization and seamless integration with third-party applications through open APIs and standard protocols.
Contact Center Enhancements
Integrates with contact center solutions to provide features like skill-based routing and real-time monitoring for superior customer service.
High Availability and Redundancy
Designed with failover capabilities and redundant systems to minimize downtime and maintain continuous operations.
Analytics and Reporting
Offers detailed insights into communication patterns and system performance to inform decision-making and optimize processes.
Benefits
Enhanced Collaboration
Facilitates seamless communication across various channels, boosting teamwork and productivity throughout the organization.
Scalability
Designed to grow with your business, accommodating from small setups to expansive global networks without compromising performance.
Improved Customer Experience
Provides reliable and high-quality communication tools, ensuring customers receive timely and effective service.
Cost Efficiency
Reduces operational costs through centralized management and optimized resource utilization.
Flexibility
Offers multiple deployment options—on-premises, cloud, or hybrid—to suit diverse business needs and strategies.
Robust Security
Implements advanced security measures to protect sensitive data and ensure compliance with industry regulations.