ESI is the first Hong Kong-based company to achieve Zoom Platinum Partner , highlighting our skill and customer service.

Awarded Avaya – Customer Excellence Award 2024, honouring outstanding dedication to delivering exceptional customer service and satisfaction

Congratulations to ESI-Tik for being selected by another international insurance company to transform their operational efficiency

“Presenting ESI-Tik: The ultimate Modern Workplace Solution designed to transform your office with centralized IoT management, energy automation and measurement, and Crestron’s zero downtime

Awarded Avaya – Best Growth of the Year 2021, celebrating remarkable achievements and exceptional growth that set new industry standards.

“NICE – Authorized Partner, showcasing our expertise and commitment to delivering top-tier solutions.”

Leading the way in APAC, we are the first company to develop Zoom BYOC called “ ESIGO” , revolutionizing communication solutions.

Leading the way in Hong Kong, we are the first company to launch Microsoft Team Voice Hosting Service in partnership with Telstra, establishing a new standard in communication solution.

As IoT technology matures, innovative solutions are becoming essential for office and collaboration environments.

Recognizing this importance, ESI has established a dedicated R&D centre in Hong Kong to drive advancements in these areas.

Awarded Microsoft Top Activation Partner – Voice
Recognized as Microsoft’s Top Activation Partner for Voice, celebrating excellence in driving voice solution activations

Certified in NICE RPA Automation Development , showcasing expertise in creating efficient and innovative automation solutions.

Successfully delivered a groundbreaking Room Booking solution to an international insurance company, revolutionizing their operational efficiency.

Awarded by ESI as The Highest Growth Partner of the Year, recognizing exceptional growth and outstanding contributions to the business of Avaya UC.

“Infocus” – Proudly embarking on a dynamic 2-year journey to build a successful and thriving partnership with Infocus Interactive Touch Panel

Awarded Telstra – International Partner of the Year for North Asia, celebrating outstanding collaboration and achievements in the region.

Awarded Microsoft P-seller of the year ( SFB)

Honored as the Microsoft P-Seller of the Year (SFB) in 2017, an award recognizing exceptional sales performance and dedication to promoting Microsoft’s UC solutions

Aura – Best Business Partner of the year

ESI has been honored as the Business Partner of the Year for Aura Alliance, recognizing our exceptional contributions and outstanding performance in driving business success in APAC.

Commenced to promote Skype for Business Cloud PABX
Microsoft Communications Parter of the Year

Renamed Solution Center as Skype Experience Center

Awarded Microsoft® Enterprise Social Partner of the Year

Qualified as Microsoft® P-Seller of Lync Solution for Hong Kong

Qualified as Microsoft® Silver Cloud Productivity Partner

Qualified as Aura Alliance Asia Pacific Representative Partner

Qualified as Avaya Platinum Partner

Launched Skype for Business World Cocktail Party

Commenced to promote SMART Room System™ for Microsoft® Lync® (LRS)

Awarded Microsoft® Best Social & Communications Partner of the Year

Launched one of the most complete Microsoft® Lync® Solution Center – Lync® Experience Center in Hong Kong

Awarded Microsoft® Best Unified Communications Partner of the Year

Appointed as Authorized Distributor by SMART Technologies, one of the world’s leading providers of interactive whiteboards and flat panels from Canada (Obtained by sister company, iCG Ltd.)

Awarded Sales Award in recognition of the achievement in the strategic Industries in Hong Kong in 2013 by Alcatel-Lucent Enterprise (Obtained by sister company, iCG Ltd.)

Qualified as Microsoft® Gold Communications Partner

Certified as Microsoft® V-TSP Lync Solution Partner for Hong Kong

Successfully completed the first Microsoft® Lync® Solution installation in Hong Kong

Awarded Sales Breakthrough Award in recognition of the Sales Breakthrough of Alcatel-Lucent Enterprise OpenTouch Suite for SMB in Hong Kong & Macau Region in Year 2012 by Alcatel-Lucent Enterprise (Obtained by sister company, iCG Ltd.)

Headquater relocated and expanded in MG Tower, Kwun Tong

Qualified as Aura Alliance Partner
Qualified as Microsoft® Gold Communications Partner, further promoted and marketed Unified Communications (UC) Solutions

Qualified as Avaya Gold Partner

Developed more comprehensive and advanced Telephony Solutions by recognizing as Distributor of Enghouse Systems Limited, a Canadian enterprise software and services company. More products were provided including Zeacom, CT Connect, CT ADE etc.

Sold the first Avaya Communication Manager (CM)

Recognized as Avaya Enterprises Solution System Integrator

Delivered the first Interactive Voice & Video Response (IVVR) and 3G Video Interactive Platform in Hong Kong

Continued the distribution of Parity Software, later renamed as Computer Telephony Application Development Environment (CT ADE), after product acquired by Syntellect, Inc. from Intel Corporation

Signed Partnership Agreement with Hutchison Global Communications Limited (HGC) for developing IVR Hosting Platform technology and conducting the marketing activities in Hong Kong together

Acquired Avaya IP Office™ Distribution Right for Hong Kong and Taiwan market

Be the first company which successfully promoted and marketed Avaya IP Office in Hong Kong

Headquarter relocated and expanded in Kodak House, North Point

Over 2000 IVR Systems, including VM (Voice Mail) and UMS (Unified Messaging System), sold and installed in the region
Qualified as Avaya IP Office™ Distributor
Awarded Intel® Certificate of Recognition by Intel Corporation for its outstanding achievement in beating 2004 revenue, excellent performance in winning customers and new products design (Obtained by sister company, iCG Ltd.)
Recognited as Intel® Communications Alliance Affiliate Member by Intel Corporation (Obtained by sister company, iCG Ltd.)

Appointed as Authorized Distributor by AudioCodes Inc., a VoIP Gateway technology market leader from Israel

Recognited as Intel® Authorized Value-added Distributor for Intel® Dialogic® Products by Intel® Corporation to resell Parity VOS Software, after the software acquired by Intel

Appointed as Authorised Distributor by Dialogic Corporation

Focused on IVR Technology and introduced more related technology to S.E.A. Regional
Acquired the distribution right of Parity VOS Software from USA

Recognited as Dialogic® Value-added Reseller by Dialogic Corporation to resell Dialogic Hardware which bundled with EASE

Founded Expert Systems IVR (Asia) Co. Ltd.

Joint Venture with Expert Systems Inc., Atlanta, USA initially to develop Interactive Voice Response (IVR) Technology in Asian Market together. Main Product was EASE IVR Development Platform.